How do I arrange an appointment to see my GP?
GP Appointments can be booked online through the NHS website and the NHS App (your GP record online). To register for online services click here.
If English is not your first language and you need an interpreter, we will always use our telephone interpreting and translation service (Language Empire), rather than a member of your family. This ensures both your privacy and accuracy of translation, as these specialist interpreters are trained in the interpretation of medical terminology.
Contact your GP online - AccuRx
You can also request an appointment through AccuRx here.
This will allow you to send a request for an appointment. The information you give will be checked by a clinician within 48 hours and dealt with accordingly. We may need to contact you for more information and to offer you an appointment, so please keep your phone with you.
If you cannot use the NHS App or AccuRx, please call the reception on 0113 467 7515 and they will be happy to help you.
Please note
The GP has only 10 minutes allocated for each appointment. If you have more than one problem, then please book a double appointment and advise the admin team of this. This will help the GP keep to time and prevent other patients waiting unnecessarily.
Home visits
Home visits are available only for patients who are unable to leave their house because of their health, mobility or frailty. However, we now offer telephone consultations, which may suit people who are unable to come to the surgery for other reasons.
Cancellations
If you cannot attend an appointment for any reason, please inform us as soon as possible, so we can give the appointment slot to another patient. You can cancel your appointment in person, by phone or online.
Why does a receptionist need to ask what’s wrong with me?
Reception staff are members of the practice and they will ask you ‘why do you need to be seen?’
Reception staff are trained Care Navigators and are trained to ask certain questions to ensure you receive:
- The most appropriate medical care
- From the most appropriate health care professional
- At the most appropriate time
Receptionists are asked to collect brief information from patients:
- To help GPs prioritise house visits and phone calls
- To ensure all patients receive the most appropriate level of care
- To direct patients to see other health care professionals rather than a GP where appropriate
Reception staff, like all members of the team, are bound by confidentiality rules:
- Any information given by you is treated as strictly confidential
- The practice would take any breach of confidentiality very seriously and deal with this accordingly
- You can ask to speak to a Receptionist, in private, away from reception
- If you feel an issue is very private and you do not wish to say what it is then this will be respected
